NTR disconnection

Hi,

I have a problem with NTR: connection with the remote PC goes right, but there is a disconnection after few seconds.

All computers in the same network have the same problem.

There is an ISA Server in the network and all computers have NOD32 Antivirus. It seems before NOD32 installation there was no problem but I can connect to other computers with NOD32 in other networks...

What could be the problem?

Thank you

Hello,

Either the ISA proxy or the antivirus seem to cut the connections to these computers. If it worked before then most likely the antivirus is the one causing the problems. Since we use ports like 110 and 80 to establish connections and these are usually surveilled, it's very likely that the antivirus decides the connection should be closed.

Please contact your local Technical Support team and they will ask you for some log files that will help us determine the best solution for you.