We are moving all our solutions to a cloud platform that will integrate the best and boldest of remote IT access, technical support and proactive management. NTRconnect is the first to make the move. At the end of August it will become NTRadmin, a savvier, easier-to-use, more powerful solution.
What’s new?
If you are an NTRconnect Free user, you get all the NTRadmin functionality free on 2 computers for as long as you like. NTRadmin brings you the basic remote access f
I was tempted in to try NTRadmin as I have several Linux boxes to support. These are distributed among several clients, but I liked the idea of managing them from a central location.
At first glance it looked good. Firefox browser was supported, and there was a linux client to install. OK, off we go ...
But having set up the first box, I was perplexed. The box showed up in the NTRadmin console. But as far as I can gather ...
- there is no inventory information for Linux boxes, and no system inform
the problem is that we need to figure out why this connection problem appears from time to time. Next time you got this problem please contact your local support team, in order to troubleshoot please try also the following:
1. - Stop the ntradmin service - Delete all .ntr modules - Restart the service - Attempt the connection again
2. Check the system Event Viewer in order to verify any error associated with the installed service on the remote machine.
Check & read your manual and search for the tag "INV" for INVISIBLE; PAGE 57 of ENGLISH SUPPORT MANUAL...
Visible or invisible button mode. Values can be:
1 = Online invisible. The button will be invisible when the status is online when there are Operators connected. 2 = Offline invisible. The button will be invisible when the status is offline when no Operators are connected. 3 = Online and offline invisible. The
Can´t i disable the "offline messages" when a supporter is offline so they cant send mesages to the person?
We don´t need this funktion so the people don´t se if anyone is using it.
I have tryed the: When all operators are offline, messages can be sent to the administrator, the operator, or the category operators. = "Do not sned messages"
I'm sorry to say but this communitiy is only targeted to users of NTRglobal products and related problems. For generic PC issues I suggest you try the usual places or google up "pc vista usb problems" for instance. Personally I recommend checking Experts Exchange (you cannot see the answers unless you register but if you google the exact question and choose show results in cache you normally can access them without registering).
I all, I have a problem on my Windows Vista that began afetr the purchase of an external Hard Disk Freecom. A few days afetr the purchase I disconnected it while it was writing and, since that moment, every time I connect and disconnect it, the PC go to freeze mode for 5 minutes. The same thing happen even if the hard disk is disconnected: every time I start windows it go to freeze a little after the password, and every time I connect and disconnect a usb device. I have looked for
First of all thank you for using our community and posting this interesting question.
When you right click on the NTRadmin systray icon you have probably notice the "Launch Job" option that enables the clients to run a delegated job.
Using this feature and the bot named "open default web browser" you can create a link to your ticketing system page that features the "raise ticket" functionality.
I am using a web base ticketing system that enables my user to raise tickets. Is there anyway I can add a link to the NTRadmin client for my user to open this page?
In order for RDP remote control to work the remote computer must be able to accept RDP connections. To activate this feature right click on 'My computer', go to Properties, Remote tab, make sure the 'Allow users to connect remotely to this computer' checkbox is checked. If the computer is behind a proxy or firewall you may need to configure it to allow the RDP connections.
If the remote session stalls on connecting it means that the remote machine or you machine is not able to connect to the remote control server at this stage. You must know that NTRadmin uses different port to establish the connection by default 21,25,80,110,443,11438. It will connect using the first port available, if you think that some of these ports might
I have an ongoing problem with NTRadmin. Often when I try to starty a Remote COntrol session with a PC that I'm managing via NTRadmin, and that shows the "green circle" OK icon on the main NTRadmin page. the Remote Control window opens but just sits there forever saying Connecting... Sometimes if I close the window, wait for the yellow triangle icon to go back to the green circle, and try again, it works OK, but often it just won't connect. In this case NTRadmin is no use to me - I can't do my job.
